How SnapFix escrow protects both clients and pros

Escrow services have revolutionized the home services industry by providing secure payment protection for both clients and professionals. SnapFix's escrow system ensures that funds are held safely until work is completed and verified, eliminating the risks associated with upfront payments or delayed compensation.

The escrow process begins when a client accepts a professional's offer. Funds are immediately transferred to a secure, FDIC-insured escrow account managed by our trusted financial partners. This account is separate from SnapFix's operating funds, ensuring complete protection even in unlikely scenarios.

Milestone-based releases are the cornerstone of our system. For projects exceeding $1,000, funds are released in stages: 30% upon project start, 40% at midpoint completion, and 30% upon final inspection and client approval. This structure protects both parties by ensuring steady cash flow for professionals while maintaining client control.

Dispute resolution is handled through a transparent mediation process. When disagreements arise, both parties can submit evidence through our platform, including photos, messages, and project documentation. Our trained mediators review all materials within 48 hours and make binding decisions based on the original project agreement.

Client verification is required before final release. Professionals must upload completion photos and obtain client sign-off through the platform. Clients have 72 hours to report any issues, after which funds are automatically released if no disputes are filed.

Professional protection is equally important. Our system prevents clients from withholding payment for completed work that meets agreed specifications. If a client attempts to dispute legitimate completion, professionals can request platform intervention with documented proof of work.

Insurance coverage extends beyond escrow protection. All professionals on SnapFix carry liability insurance, and our platform provides additional coverage for platform-related issues. This multi-layer protection ensures that both parties are covered in various scenarios.

Transparency is maintained throughout the process. Both clients and professionals can track escrow status in real-time through their dashboards. All transactions are logged and auditable, providing complete financial transparency and peace of mind.